Terms & Conditions

Last Updated: June 2026

This document is an electronic record in terms of the Information Technology Act, 2000 and applicable rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

The website www.kitcoz.com ("Website") is owned and operated by Elvey Essentials Private Limited, having its registered office at:

Elvey Essentials Private Limited
370, Tejpur Gadbadi, Scheme No. 103,
Indore, Madhya Pradesh – 452012, India

Throughout the Website, the terms "Company", "we", "our", and "us" refer to Elvey Essentials Private Limited. The terms "you", "your", and "user" refer to any individual accessing or using the Website.

By accessing, browsing, registering, or purchasing products through the Website, you agree to be bound by these Terms & Conditions.

1. ELIGIBILITY

You must be at least 18 years of age and legally capable of entering into binding contracts under applicable Indian laws to use this Website. If you are under 18 years of age, you may use the Website only under the supervision of a parent or legal guardian.

2. PRODUCTS

Kitcoz offers curated lifestyle, travel, personal care, and essentials products for sale through the Website.

All products displayed on the Website are subject to availability. We reserve the right to discontinue, modify, or limit quantities of any product at any time without prior notice.

We strive to display product descriptions, specifications, images, and pricing accurately. However, minor variations in colour, packaging, dimensions, or appearance may occur.

3. PRICING & PAYMENT

All prices displayed on the Website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

We reserve the right to modify pricing without prior notice.

Accepted payment methods include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (COD)

An additional charge of ₹35 may be applicable on Cash on Delivery orders.

4. ORDER ACCEPTANCE

After placing an order, you will receive an order confirmation. Such confirmation does not constitute acceptance of the order.

We reserve the right to refuse, cancel, or limit any order due to:

Product unavailability
Pricing errors
Fraud prevention checks
Suspicious transactions
Violation of these Terms

5. SHIPPING & DELIVERY

Orders are generally processed within 1–2 business days and delivered within 3–5 business days, depending on serviceability and location.

Delivery timelines are estimates and may vary due to circumstances beyond our control, including:

Weather conditions
Logistics delays
Public holidays
Natural disasters
Government restrictions

The Company shall not be liable for delays caused by third-party logistics partners.

6. CANCELLATION POLICY

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

To request cancellation before dispatch, please contact:

Email: care@kitcoz.com
Phone: +91 7566661262

Refunds, where applicable, shall be processed to the original payment method within a reasonable period.

7. RETURN & EXCHANGE POLICY

Kitcoz follows a strict No Return and No Exchange Policy.

Products once sold shall not be eligible for return, replacement, or exchange except where:

An incorrect product is delivered.
The product is damaged during transit.
The product received is materially different from the product ordered.

Any such issue must be reported within 48 hours of delivery along with clear photographs and supporting details.

The Company reserves the sole right to determine eligibility for replacement or resolution.

8. USER ACCOUNT

Users may create an account to place orders and access certain Website features.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

We reserve the right to suspend or terminate accounts found engaging in fraudulent, abusive, or unlawful activities.

9. INTELLECTUAL PROPERTY

All content available on the Website, including but not limited to:

Logos
Product names
Trademarks
Images
Graphics
Videos
Text
Website design

are owned by or licensed to Elvey Essentials Private Limited and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. PROHIBITED ACTIVITIES

Users shall not:

Violate any applicable laws.
Attempt unauthorized access to Website systems.
Introduce malware, viruses, or harmful code.
Interfere with Website functionality.
Use the Website for fraudulent purposes.
Misrepresent identity or information.

11. DISCLAIMER

The Website and all products are provided on an "as is" and "as available" basis.

While we make reasonable efforts to ensure accuracy, we do not guarantee that:

Product descriptions are error-free.
Website content is complete or current.
The Website will operate uninterrupted or error-free.

Use of the Website is at the user's own risk.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Elvey Essentials Private Limited shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

Use of the Website
Product purchases
Delivery delays
Service interruptions

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Elvey Essentials Private Limited, its directors, employees, affiliates, and representatives from any claims, liabilities, losses, damages, costs, or expenses arising out of your breach of these Terms or misuse of the Website.

14. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Any dispute arising from the use of the Website shall be subject to the exclusive jurisdiction of the competent courts located in Indore, Madhya Pradesh, India.

15. FORCE MAJEURE

We shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, strikes, governmental actions, epidemics, pandemics, transportation disruptions, or technical failures.

16. MODIFICATIONS

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Updated versions will be published on this Website.

Continued use of the Website following any changes constitutes acceptance of the revised Terms.