Shipping Policy
Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
Once your order has been processed, it will be fulfilled and shipped through our trusted logistics partner, Amazon Multi-Channel Fulfillment (MCF).
Shipping Coverage
We currently ship across India. Delivery availability may vary depending on the destination PIN code and serviceability.
Delivery Timelines
Estimated delivery timelines are as follows:
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Metro Cities: 2-5 business days
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Tier 2 & Tier 3 Cities: 3-7 business days
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Remote Areas: 5-10 business days
Please note that these timelines are estimates and may vary due to unforeseen circumstances, weather conditions, carrier delays, or regional restrictions.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before order confirmation. Any promotional free shipping offers will be clearly communicated on the website.
Order Tracking
Once your order is shipped, you will receive a shipment confirmation email and/or SMS containing tracking details, allowing you to monitor your order status.
Delayed or Lost Shipments
While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control. If your order has not been delivered within the expected timeframe, please contact our customer support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of purchase. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the product and packaging. We will review the issue and assist with a suitable resolution.
Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: care@kitcoz.com
Business Name: Elvey Essentials Private Limited
We are committed to providing a smooth and reliable delivery experience for all our customers.